How to start treatment from Lubbock
Calling (806) 412-4721 connects you with Stages of Recovery admissions. You can call for yourself or for someone you care about. This page walks through what happens, what to have ready, and how to tell which level of care fits.
How admission works
- Call or apply. Call (806) 412-4721 or start the pre-admission questionnaire on stagesrecoverycenters.com. You can call for yourself or for someone you love.
- Benefits and fit. Admissions can verify your insurance benefits and the team reviews which level of care fits. Private pay is also accepted.
- Start. If the team accepts you, admissions calls to set a start date at the Lubbock office (3513 50th St, Suite 200, Lubbock, TX 79413) or, for Texas and Oklahoma residents, the online IOP.
What happens on the first call
Expect questions similar to the Stages pre-admission questionnaire: your substance use, mental health and medical history. These help the team judge whether outpatient care is safe and which program fits. Admissions can also explain current schedules, the assessment, and costs. If you would rather start in writing, the online application asks the same kinds of questions, and the team contacts you after reviewing it.
Have this ready
- Insurance card or policy details (or tell admissions you plan to self-pay)
- A list of current medications and doses
- A rough picture of recent use, including any past withdrawal symptoms
- Any court, probation, school or employer paperwork you need completed
Insurance and cost
Stages states that it is in-network with major insurance companies, can look into out-of-network coverage, and accepts private pay. Benefits vary by plan, so the reliable answer comes from a benefits check: call or use the verify benefits form. This site does not list specific insurers.
PHP, IOP or outpatient: plain-language guide
- Partial hospitalization (PHP): the most structured outpatient level, with treatment most of the day on several days a week and nights at home.
- Intensive outpatient (IOP): several group and individual sessions a week while you keep living at home, often while working or in school.
- Outpatient counseling: lighter, usually weekly sessions, often after IOP.
At the Lubbock office, the published program lists partial hospitalization (PHP), intensive outpatient (IOP) and outpatient counseling.
Stages approaches treatment from clinical and twelve-step perspectives, with programs described as lasting from 90 days to two years and stepping down to aftercare. It also publishes dual diagnosis (co-occurring mental health) treatment, trauma-specific treatment and family support.
Online IOP requirements
According to the Stages telehealth page, you need an internet connection, a computer or tablet, and a headset. Sessions run by secure video and through a mobile app and include group, individual, education and family sessions. You must be a resident of, and physically located in, a state where the program is offered (Texas or Oklahoma) during sessions; admissions confirms eligibility.
Getting to the Lubbock office
The office is at 3513 50th St, Suite 200, Lubbock, TX 79413 (official program page). Drive times from nearby towns are in the local facts section. Call ahead to confirm your appointment time and entrance.
For families
Family members are welcome to call admissions for guidance. Stages publishes a Family Matters group (communication, coping and intervention guidance for anyone with a loved one who struggles with drugs or alcohol) and family support. Under federal confidentiality rules (42 CFR Part 2), staff generally need the client's written consent before discussing their care with you.
When outpatient care is not the right first step
Stages provides outpatient care, not medical detox or residential treatment. If someone drinks or uses daily, has had withdrawal symptoms such as shaking or seizures, or needs supervision around the clock, medical detox or inpatient care may be needed first. Admissions can talk through next steps. In an emergency call 911; for a mental-health or substance-use crisis call or text 988.